Thanks for the Feedback
The Science and Art of Receiving Feedback Well : (even When It Is Off-base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)Book - 2014
Teaches us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well.
Publisher: New York :, Viking, published by the Penguin Group,, 2014
Copyright Date: ©2014
Characteristics: 348 pages : illustrations ; 24 cm