Smart People Work People Smart
A 7-step Change Process to Improve Interpersonal PerformanceeBook - 2010
This eBook addresses two critical leadership responsibilities: Managing Change and Improving Interpersonal Effectiveness to maximize working relationships. First, virtually every leader that I have worked with (number in the thousands during my 23 year career) has agreed that one of their responsibilities is to lead change efforts. So I asked them to diagram the energy systems inherent in the change processes and show how these energies interact. You can probably guess the number who has volunteered to do so. Zero. How can a leader successfully manage change if they do not know the energy systems that drive the change process? That probably speaks to the fact that 70% of organizational change efforts are buried in the?idea of the month cemetery.? Upon reading this book, you will learn the Seven Step Personal Change process and know how to manage the sources of energy that propel or interfere with change. Without doubt, your next change effort will exceed expectations. Second, we are tired of hearing that interpersonal skills can?t be taught! They can be. Yes, it is more difficult to do so than teaching technical skills, but interpersonal skills can be taught. We?ve identified interpersonal skills that drive the crucial values of trust, respect, communication, teamwork, positive, innovation, accountability, and professionalism. We show you how you can use the Seven Step Personal Change process to learn these interpersonal skills and to teach others to do the same. Enjoy the book.
Publisher: Conway, AR : TeamMax, ©2010
Characteristics: 1 online resource (41 pages) : illustrations (some color)