The Definitive Guide to IT Service Metrics

The Definitive Guide to IT Service Metrics

eBook - 2012
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It Governance Pub

Based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate metrics into your business, what to consider when gathering and reporting information, how to maximize the usage of metrics in order to ensure value for money from the system, and how to secure and protect your company's metrics.


Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000,The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.



Publisher: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012
ISBN: 9781849284073
1849284075
9781849284066
1849284067
9781849284059
1849284059
Characteristics: 1 online resource
Additional Contributors: Gaughan, Ted

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